CANCELLATION / REFUND POLICY
PRODUCTS AND SERVICES
User can cancel Service purchase by sending an email to cancellation@FedBiz Access.com within 72 hours of the acceptance of this agreement and receipt of payment.
Regardless of the approved cancellation timeframe, once work has begun on a product or service, any refund will be minus time spent on that service or product.
The email must the include name of the business, business phone number, and the word CANCEL in the body of the email. No refunds will be issued after Service has been fully delivered.
No refunds will be issued after the initial 72 hour period of acceptance of this agreement. Regardless of the approved cancellation timeframe, once work has begun on a product or service, any refund will be minus time spent on that product or service. The customer agrees not to stop pay on any types of payment including but not limited to Credit Cards, Checks, ACH, or Check Drafts. Any charges of a stop payment or dispute to any bank or payment processor will be in direct violation of this agreement and all charges associated with this action will be passed on to the customer, not limited to attorney fees and bank charges. By acceptance of this agreement you are bound to all its Terms and Conditions.
SUBSCRIPTION PACKAGE
If you wish to cancel your FedBiz Access Subscription License, you must submit a written request to cancellation@FedBiz Access.com and in order to expedite the cancellation process call our Customer Service number 888-801-8495. You will be required to speak to a member of our Client Services Team to facilitate your cancellation request. Once you’ve spoken with a Client Services Specialist, you will receive a cancellation confirmation code via email, completing your cancellation. Cancellation requests may only be submitted by the authorized billing contact on your subscription/account.
Due to proprietary information, there are no refunds for subscription package. Cancellation requests must be submitted no later than 5 business days prior to the date of your next billing cycle, and may not be applied retroactively. Cancellation can be made at any time prior to your next recurring billing charge.
Your FedBiz Access Subscription includes a Set-Up / License Fee. This license fee allows the user to access Company’s proprietary government contracting database and marketing tools. Accessing the Company’s proprietary government contracting database and/or marketing tools, activates your License. Once your license is activated, you are no longer eligible to a refund of fees paid for your license to Company’s proprietary database and/or marketing tools.
Once a client has received access to the proprietary data contained within the FedBiz Access Market Inteldatabase, the client has the ability to download, copy, or otherwise leverage the data provided. Therefore, any fees (including account set-up fees) paid to FedBiz Access that result in the client receiving access to the FedBiz Access Market Intel database are non-refundable.
Furthermore, User understands and agrees that monthly recurring subscriptions that are upgraded to, or are prepaid by the User on an annual basis, as may be applicable, render User a “Member” of the Company’s Products/Services, and as such, Member receives substantial discounts and special services, OTHERWISE NOT AVAILABLE to User. Such Member-based subscriptions are subject to auto renewal on the same terms and conditions. Membership-based, recurring annual subscriptions are twelve (12) consecutive month contractual obligations that are not subject to pause or cancellation prior to the annual anniversary renewal date.
Subscription and/or Membership fees are earned upon payment with no pro-rated refunds at the time of cancellation.
You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames and passwords, you have the ability to use your account. The fact that you do not do so is not relevant – you are still obligated to pay for the subscription/account. Even an unused account uses valuable system resources.
Written notification of cancellation must include customer name, company name, CAGE Code, address, and telephone number, and the effective date of termination of the subscription/account. Completion of the cancellation process will result with a cancellation email containing a confirmation code. Subscriptions/accounts that are not terminated in accordance with the above procedures shall remain active and shall continue to incur periodic service charges until properly terminated.
To ensure that your credit card will not be charged for your next billing period, it is your responsibility to make sure the cancellation policy is followed and confirmation has been received via email to complete to process.
If a dispute does result prior to cancellation being received by FedBiz Access then you will be responsible to incur any costs incurred by both parties until the proper cancellation process has been followed.
Please ensure that your credit card details are kept up to date. If we are unable to process payment from your card, we regret that it will be necessary to suspend your access to the subscription sections of the Paid For services until you provide us with details of a valid credit card. You can do this by calling our customer service department at 877-376-4249. You will still be liable for any outstanding payments that could not be met when your account was suspended.